MARS Home Solutions (formerly Solar Savings Direct) is a California-based residential solar, battery storage, and roofing provider serving homeowners throughout the state. The company manages every stage of the customer journey, from project intake and permitting to installation and ongoing support, helping homeowners transition to clean, reliable energy solutions

As demand for residential solar projects continued growing, MARS Home Solutions found itself processing more new projects than its internal team could comfortably manage.

The biggest challenge wasn't winning new business, it was keeping projects moving once they entered the pipeline. New installations were piling up during the intake stage, creating delays before projects could even begin. Every additional day spent waiting at intake meant homeowners waited longer for installation, making operational efficiency critical to maintaining customer satisfaction.

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Dedicated Project Intake Team

Eterna was initially brought in with one clear objective: process every incoming project within 24 hours. The team quickly established a consistent workflow that ensured every new project moved into the pipeline without unnecessary delays.

Quality Control at the Front of the Pipeline

The team became the first quality checkpoint for every project by reviewing documentation for completeness and accuracy before handing it off to the next operational stage. This included verifying project documents, identifying missing information, and ensuring every submission met internal requirements.

Better Customer Experience

Beyond operational support, Eterna also handled homeowner welcome communications, creating a smooth and professional first impression while keeping projects organized from day one.

Scalable Operational Support

As trust grew, Eterna became embedded within MARS Home Solutions' daily operations, helping the company maintain predictable workflows even as project volume increased.

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What was once the company's biggest operational bottleneck has become one of its most consistent processes.

Projects now move through intake within the same day they arrive, preventing backlogs from accumulating and allowing downstream teams to work more efficiently. Weekend project coverage also means Monday mornings no longer begin with a queue of delayed work.

For MARS Home Solutions, the partnership has provided more than additional capacity, it has created a dependable operational foundation that supports continued growth.

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