SUCCESS STORY

How PowerUp Solutions Scaled Customer Experience with Eterna's Dedicated Support Team

About PowerUp Solutions

PowerUp Solutions is a California-based residential solar company that designs, installs, and services home solar and battery systems. From permitting and utility approvals to installation and ongoing customer support, the company manages every stage of the homeowner's solar journey.

Background

As PowerUp Solutions expanded, maintaining fast response times and consistent service became increasingly important. The company needed reliable team members who could quickly adapt to established processes, uphold service-level agreements (SLAs), and continue delivering the customer experience PowerUp was known for.

Solution

High-Quality Talent

Eterna provided motivated professionals who integrated seamlessly into PowerUp Solutions' operations and quickly became productive members of the team.

Continuous Learning & Adaptability

The team embraced structured training and continuously developed their skills, allowing them to support evolving operational needs while maintaining high performance.

Reliable Customer Support

By strengthening daily operations with dependable support staff, Eterna helped PowerUp maintain service standards, meet SLAs, and deliver a consistent experience for homeowners throughout their solar journey.

Outcome

Today, Eterna serves as a trusted extension of PowerUp Solutions' operations. By providing adaptable, high-performing professionals committed to continuous learning, the partnership has helped the company scale while maintaining operational efficiency and exceptional customer service.

"Eterna has been pivotal in the success of my company. Their ability to provide high-quality candidates who are eager to learn and adapt has allowed us to grow to levels of success we had not yet seen. Their willingness to learn, as well as their structured regimen, reinforces our ability to maintain SLAs and provide an exceptional customer experience."

AJ Sgambati


VP of Operations, PowerUp Solutions

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