About the Role

We’re looking for a sharp, solutions-driven Customer Support Specialist who thrives on solving complex problems and delivering exceptional user experiences. This role goes beyond basic support—you’ll act as the bridge between users and our engineering team.

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What You’ll Do

• Resolve complex user issues that go beyond basic “how-to” support
• Investigate and reproduce bugs, documenting clear steps for engineering fixes
• Use tools like Zendesk and HubSpot to manage tickets and customer history
• Translate technical concepts into simple, user-friendly explanations
• Identify recurring issues and create clear documentation to improve self-service support
• Act as the voice of the customer by surfacing product feedback and pain points

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What We’re Looking For

• Strong problem-solving and analytical skills
• Experience in customer support, technical support, or similar roles
• Familiarity with tools like Zendesk, HubSpot, or similar platforms
• Ability to communicate technical information in a simple, clear way
• Detail-oriented with strong documentation skills
• Proactive mindset — you don’t just fix problems, you prevent them