About Eterna Indonesia

Eterna Indonesia is a fast-growing BPO company providing multiple business services including IT infrastructure, software development, security operations, customer support, and project management. We bridge top talent from Southeast Asia with innovative U.S.-based businesses through our remote-first model. We are Great Place to Work® certified with over 200+ employees currently working with NASDAQ and Fortune 500 companies.

We are currently hiring an organized and proactive IT Project Manager to lead technology initiatives and ensure successful project delivery for our U.S.-based clients.

About the Role

You'll lead IT projects from initiation through delivery, coordinating cross-functional teams, managing timelines, and ensuring successful outcomes for U.S. clients. This is a fully remote, full-time role with night shift hours (Indonesian time) aligned to U.S. business hours. You'll be the central point of coordination between stakeholders, technical teams, and leadership.

Key Responsibilities

• Plan, execute, and deliver IT infrastructure, security, and software projects
• Define project scope, objectives, deliverables, and success criteria
• Create and maintain project schedules, budgets, and resource allocation plans
• Coordinate with developers, engineers, designers, and stakeholders across time zones
• Conduct daily standups, sprint planning, and retrospectives (Agile/Scrum)
• Identify and mitigate project risks and blockers proactively
• Track project progress using Jira, Monday.com, Asana, or similar tools
• Communicate project status, milestones, and challenges to U.S.-based clients
• Manage vendor relationships and third-party integrations
• Ensure projects align with client requirements and quality standards
• Document project processes, lessons learned, and best practices
• Facilitate change management and stakeholder communication

Requirements (Must-have)

• 2+ years of IT project management experience
• Experience managing infrastructure, cloud, security, or software development projects
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall, Hybrid)
• Proficiency with project management tools (Jira, Monday.com, Asana, Trello, Microsoft Project)
• Excellent organizational skills and attention to detail
• Strong problem-solving abilities and critical thinking
• Fluent in English (written and spoken) for daily client communication
• Ability to manage multiple projects simultaneously
• Willingness to work night shift (Indonesian time) aligned to U.S. business hours
• Strong interpersonal skills and ability to work with diverse teams

Preferred Qualifications

Project Management Certifications:

• PMP (Project Management Professional)
• PRINCE2 Foundation or Practitioner
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)
• PMI-ACP (Agile Certified Practitioner)
• Certified Associate in Project Management (CAPM)

Technical Knowledge:

• Basic understanding of software development lifecycle (SDLC)
• Familiarity with IT infrastructure, cloud platforms, or cybersecurity concepts
• Understanding of DevOps practices and CI/CD pipelines
• Experience with Confluence, Notion, or other documentation platforms
• Knowledge of change management frameworks (ITIL, ITSM)

Additional Experience:

• Experience with budget management and financial reporting
• Familiarity with risk management and quality assurance processes
• Experience in BPO, consultancy, or client-facing project delivery
• Background in vendor management and contract negotiation

Note: We welcome candidates who are pursuing these certifications or have equivalent demonstrated experience.

Tools & Technologies You May Use

Jira, Confluence, Monday.com, Asana, Trello, Microsoft Project, Smartsheet, Slack, Microsoft Teams, Google Workspace, Notion, Miro, GitHub, GitLab, AWS/Azure/GCP consoles (basic visibility), time tracking tools, budget management software.

Join Our Team

At Eterna Indonesia, you'll be part of a collaborative remote-first culture. You'll have the opportunity to manage high-impact projects for Fortune 500 clients, work with talented cross-functional teams, and develop your leadership skills in a supportive environment. We value ownership, continuous learning, and transparency.

This role offers growth paths into Senior Project Manager, Program Manager, or Project Management Office (PMO) leadership positions.