About Eterna Indonesia

Eterna Indonesia is a fast-growing BPO company providing multiple business services including IT infrastructure, software development, security operations, and customer support. We bridge top talent from Southeast Asia with innovative U.S.-based businesses through our remote-first model. We are Great Place to Work® certified with over 200+ employees currently working with NASDAQ and Fortune 500 companies.

We are currently hiring a skilled Systems Administrator / Infrastructure Engineer to manage servers, networks, and virtual/cloud environments for our U.S.-based clients.

About the Role

You'll manage servers, networks, and virtual/cloud environments for U.S.-based clients, ensuring smooth operations, backups, and endpoint management. This is a fully remote position with night shift hours (Indonesian time) requiring strong technical expertise and the ability to work independently while collaborating with distributed teams.

Key Responsibilities

• Build and maintain cloud or virtualized servers (Windows/Linux)
• Manage Active Directory / Entra ID, Group Policies, DNS/DHCP
• Implement patch management, backups, and disaster recovery procedures
• Perform endpoint management and automation using PowerShell or Bash
• Monitor system performance and troubleshoot infrastructure issues
• Configure and maintain file shares, print servers, and network services
• Document system configurations, processes, and procedures
• Collaborate with security and network teams on infrastructure projects
• Provide tier-2 escalation support for complex technical issues

Requirements (Must-have)

• 2+ years of systems administration experience
• Strong Windows Server and/or Linux server expertise
• Familiarity with virtualization platforms (VMware, Hyper-V, or similar)
• Experience with cloud platforms (AWS, Azure, or GCP)
• Solid understanding of Active Directory, Group Policy, DNS, and DHCP
• Scripting ability (PowerShell, Bash, or Python) for automation tasks
• Fluent in English (written and spoken) for effective remote collaboration
• Willingness to work night shift (Indonesian time) aligned to U.S. business hours

Preferred Qualifications

• Microsoft Azure Administrator Associate (AZ-104) or equivalent experience
• VMware VCP-DCV (VMware Certified Professional – Data Center Virtualization)
• CompTIA Server+ or Linux+ certification
• Red Hat RHCSA / RHCE for Linux-focused roles
• Experience with configuration management tools (Ansible, Puppet, Chef)
• Understanding of networking fundamentals and security best practices
• ITIL Foundation or similar process management knowledge
• Experience with monitoring tools (Nagios, Zabbix, Prometheus, CloudWatch)

Note: We welcome candidates who are pursuing these certifications or have equivalent demonstrated experience.